Payment Processing
- All credit card payments are securely processed through Stripe, our trusted third-party payment processor. By submitting a payment, you agree to Stripe’s terms of service and privacy policy, as well as this fulfillment policy.
- Payments are charged in U.S. dollars (USD).
- Charges will appear on your statement as “CTS” or “Computing Technology Solutions” or “Computing Technology S”.
Service Delivery
- CTS offers a combination of remote and on-site technology services, which include but are not limited to:
- Managed IT support
- Cybersecurity solutions
- Network infrastructure services
- Cloud services and consulting
- Upon successful payment:
- A service request or project will be scheduled within 1 to 2 business days, depending on the nature of the service.
- For recurring support plans, service delivery begins as outlined in the Master Services Agreement.
- For one-time or project-based services, fulfillment timelines will be communicated via email or your designated point of contact.
Confirmation and Communication
- A payment confirmation email will be sent automatically after Stripe processes the transaction.
- If applicable, you will receive a separate email or phone call from our team confirming your service schedule or next steps.
- All service details and deliverables will be documented in a quote, statement of work, service agreement, or project scope document.
Refund and Cancellation Policy
- CTS maintains a fair and transparent refund policy:
- Monthly Agreements: Cancellations require 30 days’ written notice. Charges already processed for the current month are non-refundable.
- Project-Based Services: Deposits are non-refundable once project work has commenced. If a project is canceled before work begins, a refund (minus a 5% processing fee) may be issued.
- To request a refund or cancel a service, please contact us at [email protected] .
Disputes and Chargebacks
- CTS values open communication and encourages clients to contact us directly to resolve any issues before initiating a dispute or chargeback with Stripe.
- Unresolved disputes may result in a temporary suspension of services.
- Repeated or fraudulent chargebacks may lead to permanent termination of services.
Contact Information
- If you have any questions about your payment, service delivery, or this policy, please reach out to:
- Computing Technology Solutions, LLC
- Phone: 1-888-728-7669
- Email: [email protected]
- Website: https://www.onlinects.com
Effective Date: July 1, 2025